General Questions
1. How can I contact customer support?
You can reach our dedicated customer support team via email at sales@codaxgroup.com or by phone at 1-800-246-8330 Our support hours are M-F 9:00AM to 5:00PM EST
Account Management
1. How do I create an account?
To create an account, simply click on the "Sign Up" or "Register" button on the top right corner of our website and follow the prompts to fill in your information.
2. I forgot my password. What should I do?
If you've forgotten your password, you can reset it by clicking on the "Forgot Password" link on the login page. Follow the instructions to reset your password.
Orders & Shipping
1. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your order on the carrier's website.
2. Can I change or cancel my order?
If your order has not yet been processed, you may be able to change or cancel it. Please contact our customer support team as soon as possible with your order details to request changes or cancellations.
Returns & Refunds
1. What is your return policy?
We offer a 30 day return policy for eligible items. Please refer to our Returns & Exchanges page for more information on our return policy and instructions on how to initiate a return.
2. How long does it take to process a refund?
Once your return has been received and inspected, we will process your refund within 15 days. Please note that it may take additional time for the refund to reflect in your account depending on your payment method and financial institution.
Technical Support
1. I'm experiencing technical issues with the website. What should I do?
If you're encountering technical issues with our website, please try clearing your browser cache and cookies or using a different browser. If the issue persists, please contact our technical support team for assistance.
Privacy & Security
1. Is my personal information secure?
We take the security of your personal information seriously and have implemented measures to protect it. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.
2. Do you share my information with third parties?
We respect your privacy and do not share your personal information with third parties for marketing purposes. However, we may share your information with trusted third-party service providers for order fulfillment, shipping, and other purposes outlined in our Privacy Policy.
If you have any further questions or need assistance, please don't hesitate to contact our customer support team. We're here to help!